Take 5 Oil Change

B 2 months ago

Five stars for the Take 5 on Sterling Avenue in Peoria. I came in early this morning for an oil change and had a great experience. Manager Terry and Ajani were both professional, straightforward, and respectful. They answered my questions, clearly documented the service on the receipt, and made sure I understood what was being used before the work was done. Most importantly, they did not pressure me into unnecessary upgrades or try to oversell me on filters or additional services. They checked what needed to be checked, explained the options honestly, and let me make the decision. The service was efficient, the work was handled properly, and I left feeling like I had been treated fairly. I would gladly return to this location and recommend Terry and Ajani to anyone looking for quick, transparent, and trustworthy car care.

Brittnay Price 2 months ago

Just got my oil changed and air filter replaced and the gentleman in the shop were great!! Greeted me with a cold bottle of water and a smile. They were super polite, showed me everything they did and were doing and it took like 15 minutes total. With a toddler in the car, that’s a huge win!!

Janette Sims 2 months ago

I recently visited Take 5 Oil Change, and while I appreciate the convenience of the service and the thoughtful gesture of offering customers bottled water, my overall experience was disappointing because of the customer service. The employee who took my information approached my car with a noticeably negative attitude and never seemed to improve throughout the visit. I understand it was a very hot day, and I know working in those conditions can’t be easy, but customer service is still an important part of the job. When I asked questions about the service, I felt like I was inconveniencing him. He gave very short answers and seemed reluctant to explain the information I needed, making it feel like I was pulling teeth just to get basic details. A friendly greeting, clear communication, and a willingness to answer questions would have made a big difference. I think the idea of providing customers with water is a nice touch, but great customer service should continue throughout the entire visit. I hope this feedback helps because the experience has the potential to be much better with a more welcoming and helpful attitude from the staff.

Carol Thrasher 5 months ago

I went for an oil change. I have a new car and did not actually need one yet. The staff was actually honest and instead of taking my money helped me figure out when I would likely need it (old ones used to be 3k miles not any more haha). They were friendly, knowledgeable and explained everything. The wait was minimal even though there were 4-5 cars there, staff kept the rotation moving along well. Coupons were the best I've seen in a while. Will definitely come back!

Lakeisha Campbell 5 months ago

Worst experience ever. My Oil filter adapter was cracked and they denied breaking it. Advised me that there was nothing they could do. And told me to take it to Firestone. The repair cost me over $1600.